It’s all about how the customer perceives you or your product. Product or brand image and where you place your brand in a customer’s mind, is vital to your product’s success. You want to create a perception of value to your customer. The “value” can be seen in your product quality, top notch customer service, a friendly smile, packaging and label, speed of service, cleanliness, etc. If you do not place value on your product, the success of your product could spiral downward and you will be left clueless as to what happened and why your product is not popular among consumers as you expected.
Remember – A friendly smile goes a long way!